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Getting visitors to your web site can cost time and money. It’s a heavy investment that should not be wasted. One quick simple and easy tip to boost your visitor to sale conversion rates is to install a live help desk facility.

Why install an on-line help desk?

Getting the best conversion rates from browsers to sales on your web site is no different to a real bricks and mortar shop getting sales. Be attentive and offer quick and easy advice to your shoppers or visitors. This is best served with an online help desk. There’s many open source scripts available that are free and so giving that extra special service to customers need not cost you extra money.

Best helpdesk software.

There’s plenty of choice but my personal favorite is the Crafty Syntax live helpdesk. It’s open source and easy to use. There’s lots of powerful functions and for those of you who host in a cpanel environment you should be able to install with a single click – it’s a popular piece of software for the one click scripts function.

Improve on line sales

In most instances that I’ve seen this script installed there has been at least a 50% increase in conversion rates – in some I’ve seen a doubling in the sales conversions for online shops and services. With it getting more competitive in the online marketplace you need to ensure that you get the most out of each individual visitor to your site.  Giving customers and browsers the option of contacting you live without the need of a phone call will set you apart from the others but don’t overdo the auto invite functions.

One of the things to remember is that the days of just uploading a shop, leaving it alone and just watch the money roll in are over. On line shoppers are now looking for sites that are staffed and responsive. If you don’t have quick and easy methods for people to connect with your staff and ask questions then you are losing a substantial portion of potential sales.

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